Frequently Asked Questions

While your house is being renovated you should insure the construction and its contents. If you don't, you could be exposed to certain risks beyond your control, including fire and weather. When hiring a remodeling contractor, ask whether they have workers compensation insurance and request to see a copy of the policy. Workers compensation pays for medical and rehabilitation costs and covers lost wages if workers sustain injuries at work. You should also protect yourself by verifying that whoever is remodeling your house carries proper insurance coverage — which Giant Builders is happy to provide before starting any work.

Yes. We offer a 5-year guarantee on workmanship and a 10-year structural guarantee. Our workmanship conforms to the guidelines stated in the NAHB Residential Construction Performance Guidelines.

Any work that results in an additional cost is handled through a Change Order. We present all Change Orders in our project management software and you provide digital signatures on all items. You will always know where the overall project cost stands. This eliminates surprises at the end of your project and allows you to make sound financial decisions throughout.

All of our specialists are appropriately licensed and insured. We want to make sure you are completely comfortable with our employees. Every specialist we employ maintains the same values of trustworthiness and integrity as our project managers. We regularly receive compliments from clients about how our team becomes like a second family to them during the project.

Although remodeling can be very dusty, we take extensive measures to reduce the mess while your project is under construction. We install plastic dust barriers and drop materials to isolate the construction area as much as possible. We cover any HVAC registers in the work areas and regularly use negative-draft practices to further reduce dust migration. We are extremely sensitive about dust control and will do everything we can to ensure your experience is as pleasant as possible.

Yes. We continue receiving compliments on our scheduling system. It is web-based, so you can access it any time, day or night. You can also send us inquiries through our website in just a few simple steps.

Each remodeling or new home project is unique. Let's talk and we'll give you an estimated timeframe based on the scope and complexity of your specific project.

Yes. We use our selection center to help settle on key material decisions like cabinetry, tile, countertops, and hardwood flooring. We also partner with local vendors and use their showrooms for additional product selections.

We don't take on projects without providing the materials ourselves. We've found that owner-supplied materials sometimes arrive damaged or require specialized installation. We rely on our vendor partnerships to handle damaged products, unique installations, and detailed product information — ensuring the best outcome for your project.

You receive your project drawings after you sign our proposal or design agreement. For basements, kitchens, and bathrooms, we'll meet with you during the proposal process to make revisions. Room additions and new home remodeling require a signed design agreement and deposit to release your drawings.

It depends on the scope. We use CAD software to design projects that work within the original footprint of the house, such as basements, kitchens, and bathrooms. If you plan to build a new home or addition, we partner with architects to help design and draft all necessary drawings.

Not necessarily. Many of our clients choose to live in their home during remodeling, especially when the project is in a specific area like a kitchen, bathroom, or basement where the mess can be contained away from your living space. However, if your project is extensive, it may be more practical to temporarily relocate. Let's discuss your situation before scheduling and go from there.

Our team is dedicated to changing the expectations homeowners have about contractors. If we choose to work together, we will do everything within reach to keep your project moving as quickly as possible and ensure it meets your satisfaction throughout the process. Many horror stories come from contractors starting too many projects at once or bidding too low to win the work — that's not how we operate.

To keep overhead costs to a minimum, we do not accept credit card payments. We want to make sure we keep costs as low as possible for our customers and accept cash or check.

An Estimate is a rough range of costs for your project. It will likely change as the design and your material choices are refined — but it gives you a better sense of how much to budget before we move forward. A Proposal is a detailed price based on visits to your home. It includes exact design plans, labor and material costs, and a detailed project scope. Both our staff and our clients approve this proposal before any work takes place.

Reputation speaks volumes. If you go with a company that has excellent references and satisfied clients, you'll likely get a quality result at a fair price. Ask for a project portfolio and look for examples of their work. Online review sites are key — make sure to check those before picking up the phone. Do your homework, because those sites are your greatest asset when making this decision.

Comparing estimates can certainly help, but judging service, craftsmanship, and customer support can be tricky. We always advise homeowners — whether they pick Giant Builders or another company — to hire the contractor you feel the most comfortable with. These people will be in your home regularly, so you should absolutely trust them.

Once you have a signed contract on a home, we'd love to meet with you and walk through the areas you're hoping to renovate. We've found that providing estimates before a house is under contract often doesn't lead anywhere, so we wait until the home is in your possession. There are many resources online for approximate costs, including our own Pricing Guide.

We are typically available for in-home meetings Monday through Thursday during the day, with some evening availability. We also set aside Friday mornings for appointments. We don't schedule appointments from Friday afternoon through the weekend — we believe dedicated time with family and friends is important for a healthy work-life balance. Visit our Contact page for a free consultation.

We use email and messaging throughout the project process, but we believe the first conversation should be done by phone. This allows both of us to determine if it's a good match. There are projects that don't fit our company profile, and we'd rather have a quick conversation first to make sure we don't waste your time with an unnecessary meeting.

Yes, our initial consultation is free of charge. We understand it can be hard to figure out project costs on your own. After our first meeting (typically 30–45 minutes), we'll give you a Budget Estimate — a high-level cost range before moving to the next stage. The next step is usually agreeing to a design arrangement, making material selections, and then creating a detailed proposal with a full scope of work.